Goallive Privacy Policy — Your Data is Fully Secure with Us

Welcome to goallive.bet. We understand how valuable your personal information is to you. This Privacy Policy is a transparent agreement between us — clearly outlining what data we collect, why we collect it, and how we keep it secure.

By using the goallive platform, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our support team directly — we're always ready to help.

Goallive is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy has been developed in accordance with international data protection standards.

This policy applies to the following:

• While browsing or using the goallive.bet website
• When using the goallive official mobile app
• During account registration and the verification process
• For deposits, withdrawals, or any financial transactions
• When contacting customer support
• When participating in promotions or bonus offers

Goallive's privacy policy complies with applicable laws in Bangladesh and international data protection guidelines. We review and update this policy on a regular basis as needed.

Goallive only collects information that is strictly necessary. We never ask for data that is excessive or irrelevant. The table below explains exactly what information is collected and why.

Information Provided Directly:

• Full Name & Date of Birth (for age verification)
• Mobile number (linked to bKash/Nagad/Rocket)
• Email address (optional, for security notifications)
• Division & District (to confirm service availability)
• National ID or passport (required for verification on large withdrawals)

Automatically Collected Data:

• Device type, operating system & browser information
• IP address & approximate location
• Session duration & page visit history
• Betting History & Gameplay Data
• Transaction Records & Payment Methods

Goallive uses the data it collects solely for specific, defined purposes. The table below clearly shows what information is used for and why.

Goallive never sells your data to advertisers or transfers it to third parties without your permission. Contact support at any time to opt out of promotional emails or SMS.

Goallive stores your data on secure servers. We do not retain data longer than necessary — once the purpose of the service is fulfilled or the legally required period has expired, data is securely deleted.

Retention Period:

• Account Information: For the duration of the active account, and 5 years after closure
• Transaction Records: 7 years (as required by financial regulations)
• Communication History: 3 years
• Cookies Data: 30 days to 1 year (depending on data type)
• Login Log: 90 days

Goallive uses cookies on its website and app to improve our services and personalize your experience. Cookies are small data files stored on your device.

Cookies We Use:

• Essential Cookies: Required to maintain your login session and ensure account security — these cannot be disabled.
• Analytics Cookies: Used to understand which pages are visited most — you can disable these.
• Preference Cookies: To remember your language and other preferences.
• Marketing Cookies: To show relevant offers — never used without consent.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Goallive never sells your data. Limited information may be shared with trusted partners solely to provide our services, and strict confidentiality agreements are in place in every case.

Circumstances under which data may be shared:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to process and confirm transactions.
• Identity Verification Services: To verify age and identity during the KYC process.
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Technology Service Providers: Server and security management providers — bound by confidentiality agreements.

Goallive strictly prohibits registration by anyone under the age of 18. We do not knowingly collect information from minors or allow them to use the platform.

• Date of birth is verified at registration.
• Identity verification may be requested in cases of suspicious activity.
• If a user is identified as a minor, their account is immediately suspended.
• Any data collected in error is deleted immediately.

If a parent or guardian believes their child has created an account on goallive, please contact support@goallive.bet immediately. We will take prompt action.

As a goallive user, you have important rights over your own data. We respect those rights and act on any request promptly.

Goallive uses industry-leading technology to keep your data secure. Our security team monitors systems around the clock, 24 hours a day.

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Encrypted Database: All stored data is fully encrypted.
• Real-Time Monitoring: Unusual activity is detected automatically.
• Regular Security Audits: System audits conducted by third-party experts.
• Secure Servers: Hosting with firewall & anti-DDoS protection.

In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue. Your security is our highest priority.

Contact us for any privacy-related questions, requests, or concerns. We take every message seriously.